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Customer Care

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Careers

"When I set out to create my own skincare line, I wasn’t looking to replicate products that were already on the market. My founding mission was to give the skincare industry a fresh start with highly effective and luxurious age-defying beauty products that are completely free of synthetic and chemical ingredients. I believe people deserve beauty products that deliver the results they want, without putting their health at risk. As a company we seek to challenge the assumption that ‘natural’ means less effective. I’m passionate about promoting a modern, health-conscious natural beauty lifestyle that’s committed to safety, honesty and sustainability."

–Tata Harper, CEO/Founder

 

Social Media Marketing Manager

New York, NY - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Develop, maintain, and publish the monthly content calendar based on objectives and strategies set forth by the marketing organization and the Director, eCommerce & Digital Marketing.
  • Create original, innovative, high quality visual and written content to ensure optimized presence on social media platforms, which currently include Facebook, Twitter, Snapchat, Instagram, YouTube and our blog.
  • Be curious and open to investigating unique opportunities to reach the target consumer, in love with beauty, and have a deep understanding of the beauty and skincare space.
  • Build and manage online communities, with ability to acquire, retain and engage audiences – this includes responding to and engaging with the social community as well as redirecting customer complaints and inquiries to Customer Care.
  • Responsible for delivering eCommerce revenue through paid, earned, and owned social and content marketing initiatives.
  • Provide ongoing social media reporting and insights that will enable the digital team to refine the social media strategy and tactics as necessary.
  • Monitor and report on emerging social trends, best practices, and new social features and leverage these findings into the development and execution of new ideas and innovations.
  • Work directly with Director, eCommerce and Digital Marketing and account managers at key social platforms to learn about new features and functionalities.
  • Partner with PR agency to plan and execute dynamic and engaging social media strategies for brand events.
  • Benchmark and monitor competitor and industry leaders in social media to apply best practices, leapfrog initiatives, and improve the overall social-media strategy.
  • Source brand marketing assets for digital channels, optimizing based on digital trends and consumer insights.
  • Ensure all social communication meets brand guidelines, standards and tone.
  • Interpret and develop Tata Harper Skincare’s existing brand for digital, bringing the brand to life online in a way that is consistent with all of our other consumer touch points (product, packaging, etc.) as well as our brand mood boards and references.
  • Work closely with our Creative Director and Design Team to determine visual design and conceptual directions.

EDUCATION and/or EXPERIENCE:

  • Preferred: BS/BA in Digital Media, Communication, or related degree.
  • Adobe Photoshop and photography / video editing experience.
  • Ability and experience working in a deadline driven, production-based, fast paced environment.
  • Strong project management skills including: conceptualization, planning, managing deadlines and objectives.
  • Team management experience.
  • Exceptional visual storytelling skills.
  • Knowledge of emerging web technologies and new media market trends with a passion for experimenting in new media.
  • Fluency in relevant digital and social media platforms (Instagram, Facebook, Pinterest, Twitter, Snapchat, WordPress, live video)
  • Detail-oriented, self-motivated, and hungry for career development.
  • Strong organizational skills.

Reporting Structure: direct report to the Director, eCommerce & Digital Marketing. 2 remote direct reports, Social Media Marketing Associates.

 

Vendor Representative, Neiman Marcus - Westchester

White Plains, NY - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.
  • A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred.
  • High energy and creativity required with the ability to interface with a wide range of individuals.
  • Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Certified Aesthetician- preferred but not required
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Strong knowledge of the skin care and /or cosmetic industry
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to patty[at]tataharper.com

 

Vendor Representative, Neiman Marcus

Northpark - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.
  • A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred.
  • High energy and creativity required with the ability to interface with a wide range of individuals.
  • Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Certified Aesthetician- preferred but not required
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Strong knowledge of the skin care and /or cosmetic industry
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to kateh[at]tataharper.com

 

Vendor Representative, Neiman Marcus

Orlando, FL - Full Time

SUMMARY

This full time position is accountable for driving the retail sales and promoting Tata Harper Skincare, to obtain a defined monthly goal at Neiman Marcus. Working independently and in conjunction with others this person will work diligently to model best practices while delivering defined retail results within a fast-paced retail environment. Execution of trainings and planned in-store events on a weekly, monthly and seasonal basis. Must have a flexible schedule. Estimated work week of 35 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred. High energy, outgoing and creativity required with the ability to interface with a wide range of individuals. Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management. Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Certified Aesthetician- preferred but not required
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Strong knowledge of the skin care and /or cosmetic industry
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)

Please submit resume to careers[at]tataharper.com

 

Brand Ambassador

Vancouver, Canada - Full Time

SUMMARY: This full time position is accountable for driving the retail sales and promoting Tata Harper Skincare, to obtain a defined monthly goal. Working independently and in conjunction with others this person will work diligently to model best practices while delivering defined retail results within a fast-paced retail environment. Execution of trainings and planned in-store events on a weekly, monthly and seasonal basis. Must have a flexible schedule. Estimated work week of 30 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred. High energy, outgoing and creativity required with the ability to interface with a wide range of individuals. Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to careers[at]tataharper.com

 

Brand Ambassador, Sephora Only

Chicago, IL & Midwest Region - Full Time

SALES:

  • Achievement of daily sales plan in assigned door
  • Focus on strategy for Sephora
  • Completion of in-store checklist for daily in-store support
  • Deliver sales & productivity goal by door
  • Engage store associates in selling

COMMUNICATION:

  • Represent brand strategy / mission in-store
  • Relationship management in-store
  • Brand awareness in-store
  • In-store training
  • Recap store visits / events to Account Executive
  • Constant communication of sales and / or branding opportunities noticed in-stores

IN-STORE EVENTS:

  • Support Beauty Studio & Skincare Studio
  • Support Sephora focus (animation, etc.) when applicable
  • Execute event sales goal
  • Execute event setup / takedown
  • Promote product to brand standard
  • Enhance customer brand experience
  • Develop personal customer relationships
  • Execute multiple item sales per customer

OPERATIONS:

  • Stock concerns / requests
  • Tester & sample communication to Account Executive
  • Manage visual schematics to brand & Sephora standards

CUSTOMER SERVICE:

  • Ensure customer product satisfaction
  • Manage / elevate / address / resolve customer issues

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Certified Esthetician- preferred but not required
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Strong knowledge of the skin care and /or cosmetic industry
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to kateh[at]tataharper.com

 

Brand Ambassador

London, UK - Full Time

SUMMARY: This full time position is accountable for driving the retail sales and promoting Tata Harper Skincare, to obtain a defined monthly goal. Working independently and in conjunction with others this person will work diligently to model best practices while delivering defined retail results within a fast-paced retail environment. Execution of trainings and planned in-store events on a weekly, monthly and seasonal basis. Must have a flexible schedule. Estimated work week of 30 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred. High energy, outgoing and creativity required with the ability to interface with a wide range of individuals. Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

  • Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.
  • Certified Aesthetician- preferred but not required.
  • Strong knowledge of the skin care and /or cosmetic industry.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to careers[at]tataharper.com

 

Brand Ambassador

London, UK - Part Time

SUMMARY: This part time position is accountable for driving the retail sales and promoting Tata Harper Skincare, to obtain a defined monthly goal. Working independently and in conjunction with others this person will work diligently to model best practices while delivering defined retail results within a fast-paced retail environment. Execution of trainings and planned in-store events on a weekly, monthly and seasonal basis. Must have a flexible schedule. Estimated work week of 18 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred. High energy, outgoing and creativity required with the ability to interface with a wide range of individuals. Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

  • Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.
  • Certified Aesthetician- preferred but not required.
  • Strong knowledge of the skin care and /or cosmetic industry.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to careers[at]tataharper.com

 

Brand Ambassador

Paris, FR - Part Time

SUMMARY: This part time position is accountable for driving the retail sales and promoting Tata Harper Skincare, to obtain a defined monthly goal. Working independently and in conjunction with others this person will work diligently to model best practices while delivering defined retail results within a fast-paced retail environment. Execution of trainings and planned in-store events on a weekly, monthly and seasonal basis. Must have a flexible schedule. Estimated work week of 18 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and sell Tata Harper Skincare, striving to reach defined retail targets.
  • Effectively communicate features and benefits of Tata Harper Skincare products.
  • Provide product and promotional information to retail associates.
  • Execute events designed to meet defined objectives.
  • Complete daily recaps – detailing activities, opportunities and challenges.

EDUCATION and/or EXPERIENCE:

A candidate with a strong background in retail sales and promotional event planning within the skin care, fragrance, or Cosmetic Industry is preferred. High energy, outgoing and creativity required with the ability to interface with a wide range of individuals. Candidate must have a clear understanding of market and consumer needs with the ability to communicate such needs to retail partners and appropriate Tata Harper Skincare management.

  • Bachelor’s degree and 2+ years of experience in a similar role OR 4+ years of experience in a similar role.
  • Certified Aesthetician- preferred but not required.
  • Strong knowledge of the skin care and /or cosmetic industry.

OTHER SKILLS and ABILITIES:

  • Excellent selling skills
  • Strong verbal skills
  • Engaging personality- ability to interact with a diverse mix of sales associates and customers
  • Organizational skills
  • Basic knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
  • Valid driver’s license, with reliable transportation and ability to drive within the territory
  • Must be willing to travel

Please submit resume to careers[at]tataharper.com

 

General Career Inquiries

Please submit any questions to careers[at]tataharper.com.

 

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