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Customer Care

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Return and Exchange Policy

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and we will accept any full-sized product purchased directly from for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase.

All online orders must be returned through Customer Care and in-store purchases must be returned to the store of purchase.

Three Easy Steps to Return Products

1. Connect with Customer Care

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 877-321-8282 or [email protected]. Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form & print the pre-paid label

Return labels will be sent to your email address on the order unless otherwise provided. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return/exchange form here and include it in your package.

3. Pack your return

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

International Returns

Please see “Return and Exchange Policy” above for international returns and exchanges. Only products purchased through or via phone or email may be returned for refund or exchange on international orders. We cannot provide return labels for International returns at this time.

Frequently Asked Questions

When will I get my refund or exchange?

Returns typically take up to 5-7 business days to reach us here in Vermont. Once your return is received, please allow 7 business days for the refund/exchange to be processed. Contact your bank or credit card company to learn about their posting timeline for refunds.

For items you wish to exchange, the same timeline & return process applies. Once received, Customer Care will be happy to reach out if additional payment is necessary based on your exchange.

The Natural Skincare Try-Me Kit is not eligible for returns or exchanges. Samples are not eligible for returns or exchanges.

Kits and sets are only eligible for returns or exchanges if all of the pieces of the kit or set are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.


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