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FAQs

Call us at 1-877-321-8282Monday - Friday, 9AM - 6PM EST. Or chat us, if you're shy. When you call our customer care team, you're calling Crown of Flowers certified skincare experts in Vermont. No call centers here.

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Products

How should I store my products?

We recommend storing our products in a cool, dark space.

What are the products shelf life?

Shopping from our site ensures that our skincare and cosmetic products are delivered fresh from the farm. We recommend using our products within 6 months after opening. If the products are unopened, they will remain good for 18 months after their batching date. If you find that your product has an unusual smell or if you see discoloration, do not be alarmed; our customer care team is here to assist you.

Are your products gluten free?

We do our best to source materials that are able to provide a certificate of being gluten free. However, for customers with gluten sensitivities we cannot guarantee that the raw materials and ingredients we use are 100% gluten free.

Are your products vegan?

The majority of our products are vegan with the exception of those containing honey, beeswax, and carmine. We certify our products with the American Vegetarian Association, so if you see a "Certified Vegan" logo, the product is vegan. If you see the "Certified Vegetarian" logo, the product contains honey, beeswax, and/or carmine.

Are your products safe for pregnancy?

All of our products are made with non-toxic, non-artificial, fresh and 100% natural ingredients on our farm in Vermont. Every person and every pregnancy is different, so we recommend discussing products with your physician. We can share that Tata used all of her products throughout all three of her pregnancies.

 

Our Farm

Do you really formulate & batch all of your products on a farm in Vermont?

Yes, we manufacture everything in small batches here on our Vermont farm. We do this so that our products are as fresh as possible when they get to your doorstep, and so we can ensure quality and purity at every step. Most skincare companies outsource the manufacturing of their products to cut costs but we love producing them ourselves, and believe that the process is part of the pleasure of creation.

Can I visit?

The farm is not open to the public at this time, but possibly in the future!

Do you grow all of your ingredients on the farm?

No, not all of them. We grow numerous herbs and flowers on the farm, these make up our Estate Grown Beauty Complex. However, there are a lot of amazing ingredients that we can’t grow here in Vermont. We source high-quality ingredients from across the globe to ensure that we’re providing you with the best products possible.

Shipping & Returns

Where is my order?

You will receive an email from FedEx as soon as your order has shipped with your tracking number. If you would like to track your order enter your tracking number here: https://www.fedex.com/apps/fedextrack/

How do I return or exchange a product?

Please visit our Returns section for details on how to return a product. Unfortunately, we do not process exchanges.

I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Tata Harper, we are not able to process a return. However, if you have specific questions please email us at info@tataharper.com and we’ll assist you.

Do you offer free shipping?

We offer free shipping in the U.S. and Puerto Rico on all orders over $50.

What if I live in a U.S. territory?

Free shipping is available to all U.S. territories (excluding Puerto Rico) on orders over $100.

Do you offer a replenishment service?

Yes - we offer a subscription service. You can find more detailed information about it in the Subscription section below.

Can you ship to my P.O. box?

We ship to P.O. boxes in the U.S. using USPS Priority, however, we're unable to ship to international P.O. boxes.

What is Subscription?

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Simply tell us how often you want your chosen products, and we'll take it from there. You will receive 10% off all subscription purchases and free shipping on all replenishment orders!

You always have complete control over your Subscription orders and we send an email reminder 10 days before each order is shipped. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

Subscription Terms

Subscription items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For Client Services Team or to cancel, visit info@tataharper.com or call 877-321-8282.


What is Subscription?

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Simply tell us how often you want your chosen products, and we'll take it from there. You will receive 10% off all subscription purchases and free shipping on all orders!

You always have complete control over your Subscription orders and we send an email reminder 10 days before each order is shipped. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

How do I join Subscription?

Joining Subscription is easy; it can be done while browsing on a product page or while reviewing items in your shopping cart. To get started, simply select the ‘Auto Deliver’ option for your desired product, select your preferred shipment frequency, and then check out as normal.

 

 

Working with Tata Harper Skincare

Are you hiring?

For all openings and general career inquiries please visit our career page. Click here.

Do you have a professional program?

We do not currently offer a professional program however we are hoping to build and develop one in the future. We can connect professional makeup artists and estheticians with our PR team for sampling opportunities.

Do you have an affiliate program?

Yes! If you're interested in joining please send an email to affiliate@tataharper.com. Please include your social handles and site URL in your email request. We will contact you once we have reviewed and approved your site.

Animal Testing

Do you (or a third party) test your ingredients or finished products on animals at any point?

No, we do not test any of our finished products, ingredients, or formulas on animals. We ensure our products are cruelty-free every step of the way.

Are you owned by a company that tests on animals?

No, we are a privately-held, family owned company.

Samples

Complimentary Samples With Purchase

Please enjoy 3 complimentary samples with each shipment.

Wondering which Tata Harper products would be best for you and your skin?

Schedule an exclusive complimentary consultation with one of our skincare experts! Our Skincare Experts are dedicated to finding you the perfect specialized skincare regimen to make your skin glow. Discover the products that will make you want to show off your radiant skin with confidence!

To schedule an appointment, please email info@tataharper.com

Payment

How Can I Pay?

We accept the following forms of payment on our website:

Credit Card

Visa
Mastercard
American Express
Discover
Tata Harper gift cards and e-gift cards

Gift cards/e-gift cards will be refunded as first method of payment on all refunds where the order involved use of gift card or e-gift card.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Sales Tax

We collect sales tax in AZ, CA, CT, DC, FL, GA, HI, IA, IL, MA, MD, MI, MN, NJ, NV, NY, PA, SC, TX, VA, VT, and WA. Duties and taxes on our global site may apply with depending the nation you are shipping to.

Paypal

Paypal is an alternate method for purchasing your order on tataharperskincare.com. It enables any individual with an email address to securely send payments online. With a Paypal account, you can choose to pay with your credit card, debit card, bank account, or Paypal account balance for any purchase you make. Your credit card and bank numbers are never seen by us, plus, you're 100% protected against unauthorized payments sent from your account.

Paypal customer service representatives are available to assist you at 1.888.221.1161.

Afterpay

We accept Afterpay for all orders between $35 - $1,000. Only authorized purchases will be processed and shipped.

Afterpay is an installment payment plan that gives you the ability to make purchases on our site for any order between $35 - $1000 in four interest-free payments with zero interest, due every two weeks. Visit the Afterpay page for more details. Note: you must be over 18 years old to use Afterpay. Using Afterpay is simple:

1. Add $35+ worth of products to your shopping cart.
2. Select Afterpay as the payment option during checkout. Afterpay will prompt you to create an account and complete your purchase using Visa or MasterCard. You will need the following in order to sign up:
· A credit or debit card issued in the U.S.
· A residential address in the U.S.
3. Pay 25% of the purchase upfront and your order will be processed.

 
Fresh From Our Farm Tata HarperFresh From Our Farm Tata Harper

Still Have Questions?

 When you call our customer care team, you're calling Crown of Flowers certified skincare experts in Vermont. No call centers here.

Email Us Live Chat

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