Privacy and Cookie Policy

Privacy Policy

Last Updated: [2.16.22]

This Privacy Notice describes how Tata’s Natural Alchemy, LLC (“TNA”, “us”, “we”, or “our”) collect, use, store, and share your information when:

  • You use our websites and applications where this Privacy Notice is posted, or other digital properties that are owned and operated by TNA, including but not limited to www.tataharperskincare.com and global.tataharperskincare.com (collectively, “Sites”);
  • You communicate with us, whether online or offline (“Communications”);
  • You purchase our products (“Products”); and
  • When we engage with certain third-party partners, service providers, and vendors (“Third Parties”).

The data controller for the purposes of this Privacy Notice is Tata’s Natural Alchemy, LLC, 1136 Wooster Road, Whiting, VT 05778. If you have any questions or complaints in relation to our collection and use of your information, or if you would like to receive more information about how we process your information, please contact us via e-mail at [email protected]r.com.

Acknowledgment

Please read this Privacy Notice carefully. Please note that our practices and your choices may vary by region.

BY USING OUR SITES, COMMUNICATING WITH US, AND/OR USING OUR SERVICES, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY NOTICE.

What Information Do We Collect About You, How Do We Collect It, How Do We Use It, and What Is Our Legal Basis For Using It?

Depending on the nature of how you use our Sites, Communicate with us, purchase our Products, or how we may use and engage with certain Third Parties, the following is a list of types of information we may collect from or about you, how we go about collecting it, how we use it, and what our legal basis is for using it:

Type of information

How We Collect It

How We Use It

Legal Basis For Use

Personal identifiers, including:

Name

E-mail address

Telephone number

Mailing address

Date of birth

Search history on our Sites

Geolocation information

Payment details, including credit card information.

Order tracking number.

Information you provide to us in response to surveys and contests

History of your purchases with us

Directly from you when you use our Sites, purchase our Products, or Communicate with us.

From our Third Party service providers and vendors, including payment processors.

To complete a transaction with you.

To facilitate your use of our Sites and access to our Products.

To process your customer service requests.

To respond to your inquiries.

To administer your account and provide the Sites and Services to you.

To market our Products and Sites to you.

Consent

To complete a transaction

To further our legitimate interests of improving our Sites and Products, maintaining a secure experience, and maintaining adequate business administration.

Machine or device information, including:

Device and browser information.

Internet service provider or mobile carrier.

Referring and exit pages.

Date and time stamps.

Clickstream data (including page clicks and scrolls).

Location (for access and use verification).

IP address and device ID.

Automatically from your device when you use our Sites or purchase our Products.

From Third Parties, including service providers and vendors.

Analytical and statistical purposes for improvement of our Sites and Products.

Maintaining and ensuring a secure online environment on our Sites and for the delivery of our Products.

Facilitating support services.

Customizing your experience of our Sites.

To administer your account and provide the Sites and Products to you.

Consent

To complete a transaction

To further our legitimate interests of improving our Sites and Products, maintaining a secure experience, and maintaining adequate business administration.

 

We may also use your information, from time to time, to comply with a legal obligation, act in the public interest, and/or protect the vital interests of our customers and employees by:

  • Preventing and responding to abuse and fraud;
  • Preventing and responding to illegal activity;
  • Preventing and responding to other harmful content distributed through our Sites;
  • Prevent the unlawful use and/or selling of our Products; and
  • Enforcing our terms, conditions, and policies.

Who Do We Share Your Information With?

To the extent applicable, we will disclose or share your information in the following circumstances:

  • With Your Consent. We may, from time to time, disclose or share your information with your consent. We may obtain your consent in writing, online through “click-through” or related agreements, when you accept terms of service on our Sites, orally, in person, on the telephone, or by other means. We may share your information in these circumstances to complete a transaction, sign you up as a customer, complete a payment, or perform some other level of Service.

  • With Our Affiliates. We may, from time to time, disclose your information to our affiliates for organizational purposes based on a legitimate interest.

  • With Third Parties. We may share your information with certain Third Parties, such as business partners, advertising networks, data analytics providers, online and offline data collectors, operating systems and platforms, and service providers who provide us a service (e.g., credit / debit card processing, billing, customer service, auditing, marketing, debugging to identify and repair error and/or protecting against malicious, deceptive, fraudulent, or illegal activity).

  • Business Transfers / Bankruptcy. We may transfer your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which to any successor or to any person or entity that acquires ownership or control of the Sites and/or Products. This may occur in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of TNA’s assets. Other than to the extent ordered by a bankruptcy or other court proceeding, the use and disclosure of all transferred information will be subject to this Privacy Notice, unless provided otherwise.

  • By Law Or To Protect Rights. We may share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply agreements; (2) protect our rights or interests, property or safety or that of others; (3) in connection with claims, disputes, or litigation (in court or elsewhere); or (4) protect users of our Sites. 

Do We Transfer Your Information To Other Countries?

The information we collect from and/or about you may be stored on servers and with Third Parties in the United States (where we are headquartered) or other countries, and whose laws may differ from the jurisdiction in which you live. Any transfer of your information is done with reasonable consideration of the applicable laws in the jurisdictions in which we operate.   

How Do We Store & Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps, appropriate to the nature of information at issue, to ensure your information is subject to appropriate organizational, technical, and physical safeguards in alignment with all applicable laws and regulations. 

How Long Do We Keep Your Information?

We keep your information for as long as necessary in accordance with the purposes for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal, consistent with all applicable laws and regulations.

Links To Other Sites

We may, from time to time, offer links to other websites from our Sites. These third parties may have terms of use and privacy policies that are different than ours. We recommend you review such site’s terms of use and privacy policies prior to use or submitting any information to them. We cannot verify, warrant, endorse or take responsibility for the availability, accuracy, completeness, quality, practices, or policies of such sites or content available from such sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.

Payment Information

When you purchase our Products, any credit card information you provide as part of your payment is collected and processed directly by our payment processor(s). We do not receive or store your credit card information. We commit to working with payment processor(s) who align their practices with the Payment Card Industry Data Security Standard (PCI-DSS) and other industry standard security. To learn more about our payment processor(s), please Contact Us.

Cookies, Advertising, & Tracking

Please see our Cookie Notice.

Your Choices

We provide you the ability to exercise certain controls and choices regarding your information. To exercise any of the rights described below, send your request to [email protected] or visit our Privacy Center. We will respond to your request as possible and in accordance with all applicable laws and regulations.

You may submit your request directly, or through an authorized agent, subject to additional verification of your identity and/or the agent’s authorization. To protect your identity, we may also use reasonable efforts, consistent with applicable law, to verify your identity before responding to your request.

  • Correct Your Information. Depending on where you live, if you believe we have incorrect or inaccurate information about you, we will use reasonable efforts to allow you to update or correct the information we collect from and about you.
  • Access Your Information. Depending on where you live, you may have a right to know what information we have collected about or from you, how that information is being used, and with whom it is being shared. Depending on where you live, you may also be entitled to receive a copy of your information.
  • Delete Your Information. Depending on where you live, and subject to certain exceptions recognized by applicable law, you may have a right to ask that we delete your information.
  • Object to Certain Uses. Depending on where you live, you may have the right to object to our processing of your information when we do so: (1) for our legitimate interests, as described above; (2) for direct marketing; and (3) for statistical purposes.
  • Withdraw Consent. You may withdraw your consent at any time.
  • Control Cookies Through Your Browsers. You may be able to disable and manage some cookies through your browser settings. If you use multiple browsers on the same device, you will need to manage your settings for each browser.
  • Analytics Provider Opt-Outs. To disable analytics cookies you can use the browser controls discussed above or, for some of our providers (e.g. Google), you can use their individual opt-out mechanisms.
  • Interest-Based Advertising. For more information or to opt-out of receiving interest-based advertising from participating third-party advertisers please visit:
  • Email Opt-Out. If at any time you wish to opt out or "unsubscribe" from receiving commercial emails related to our Sites or Services, you may use the unsubscribe link at the bottom of each commercial email you receive. Please note that even if you opt-out of receiving commercial emails from us, we reserve the right to send transactional or relationship communications to you (e.g., if we need to contact you regarding your account status, technical support, changes to our Sites or Services, etc.).
  • Non-Discrimination. We will not discriminate against you for exercising any of your rights under applicable law and this section. That means if you exercise any of your rights in connection with your information, we will not deny you access or use of our Sites or our Services, charge you a different price or rate for any Services, or provide you a different level of service, subject to exceptions under applicable law. 

If you have questions or complaints about how we’ve handled your information, or responded to any requests above, please contact us below. You also have the right, depending on where you live, to file a complaint with any competent data protection authority, regulator, or governmental agency, where appropriate.

Notice To California Residents

California Consumer Privacy Act (CCPA)

All phrases used under this heading have the same meaning as those phrases defined under the CCPA.

Notice of Financial Incentive

Material Terms of Incentive

From time to time, we may provide discounts on our Products in exchange for your personal information, such as your email address. We may use the information you provide in exchange for these Products to send you messages, market future Products, and for other internal statistical purposes. 

How The Incentive Is Reasonably Related To The Personal Information Provided

Our discount program is based upon our reasonable but sole determination of the estimated value of the personal information California residents provide, which takes into consideration, without limitation, estimates regarding the anticipated revenue generated from such information, the anticipated expenses which might be incurred in the collection, storage, and use of such information in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under applicable law.

Opt-In

By providing your personal information when signing-up for a discount, you are affirmatively opting-in to our incentive program. If you wish to opt-out of the program, do not submit the personal information.

Right to Withdraw

If you wish to withdraw from receiving a discount or sample, you may submit such a request by sending an e-mail to [email protected]before completing your order.

Notice at Collection

To learn more about the categories of personal information we collect, and have collected from and about California residents over the past 12 months, including the sources of collection and how that information is used and shared, please see What Information Do We Collect About You, How Do We Collect It, How Do We Use It, and What Is Our Legal Basis For The Use? and Who Do We Share Your Information With sections above.

Notice of Disclosure For A Business Purpose

To learn more about the categories of personal information we have disclosed for a business purpose about California residents in the past 12 months, please see What Information Do We Collect About You, How Do We Collect It, How Do We Use It, and What Is Our Legal Basis For The Use? and Who Do We Share Your Information With sections above.

Notice of Sale

Tata Harper does not sell the personal information of California residents. We also do not have any actual knowledge of selling the personal information of any California resident who is 16 years or younger.

Rights

California residents have certain rights under the CCPA, including the right to access, delete, and to non-discrimination. To learn more about these rights, please see Your Choices above.

Do Not Track

Our Sites may, from time to time, collect information about your online activities, over time and across different sites and applications. When you use our Sites, Third Parties may also collect information about your online activities, over time and across different websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Sites currently do not change the way they operate based upon a “Do Not Track” or similar signal. You may, however, disable certain tracking as discussed in Your Choices section. 

Children

Our Sites are not intended for children under the age of 18. We do not knowingly collect or use any information from individuals under the age of 18. If you are a parent or guardian who has discovered that your child under the age of 18 has submitted his or her information without your permission or consent, you can ask us to remove your child’s information by contacting us at [email protected]  

Changes

We may change this Privacy Notice from time to time. Any and all changes will be reflected on this page, and where appropriate and consistent with applicable law and regulation, provided to you in person or by another electronic method. The effective and last updated date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy. 

Consumers With Disabilities

To request a copy of this Privacy Notice in an alternative format, please contact us at the information provided below.

Contact Us

If you have any questions about this Privacy Notice, please contact us at:

Tata’s Natural Alchemy, LLC
1136 Wooster Road
Whiting, VT 05778

[email protected]

Cookie Policy

This Cookie Policy (this “Cookie Policy” or “policy”) applies to your use of the www.tataharperskincare.com website (the “Website”), which is owned and operated by TNA (“TNA”, “us”, “our” or “we”). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy above. Per this Cookie Policy, should substantial changes be required by law, we will give you notice via the email you last provided to obtain your consent. We also recommend checking this page from time to time to ensure that you are happy with any changes.

For the exhaustive list of cookies we collect see the list of cookies we collect section below.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

There are different types of cookies, 1st party cookies facilitate the direct use of our website such as remembering what is in your shopping cart while your shop. A persistent 1st party cookie will also help you stay logged into your account and remember your preferences. 3rd party cookies are a way we can collect anonymous data with our partners to improve your experience on our website by learning about your preferred shopping experience. Many of those cookies are “session” cookies which only last as long as you are on our website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or the cookies contained on that site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

 

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent
 forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and
 viewing history, if you have asked for this.

STF

Information on products you have emailed to
 friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use
 cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to
 make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to
 make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to
 make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to
 make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to
 make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to
 make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to
 make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other
 languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other
 languages.

_dc_gtm_UA-21767516-1

Facilitates usage of Google
 Tag Manager.

__cfduid

Facilitates the usage of
 our Cloudflare DNS system to speed up the website loading.

Paypal
 (3 cookies)

Facilitates our ability to
 take payment through Paypal.

Google
 Analytics (3 cookies)

Facilitates our ability to
 use Google Analytics to anonymously understand the shopping experience.

JSESSIONID

Facilitates our ability to
 use New Relic to monitor the health of the web and mobile versions of the
 website.

AddThis
 (11 cookies)

Facilitates usage of the
 AddThis network which enables users to share content with other websites.

LiveChat
 Inc (17 cookies)

Facilitates usage of the
 LiveChat help desk which enables us to provide live and ticket based support.

Instagram
 (3 cookies)

Facilitates targeted
 marketing

Facebook
 (3 cookies)

Facilitates targeted
 marketing

Google.com/co.uk
 (14 cookies)

Facilitates targeted
 marketing

Doubleclick.net
 (1 cookie)

Facilitates targeted
 marketing

Pinterest.com
 (4 cookies)

Facilitates targeted
 marketing

Yieldlab.net
 (1 cookie)

Facilitates targeted
 marketing

Youtube.com

Facilitates our ability to
 monitor usage of video media on our website, advanced video features, and
 targeted advertising

Bronto.com
 (1 cookie)

Facilitates email
 marketing

Talkable.com
 (4 cookies)

Facilitates our ability to
 offer the talkable platform to our customer which gives referral discounting

Viralsweep.com
 (6 cookies)

Facilitates our ability to
 offer sweepstakes and collect data on users during sweepstakes

Yotpo.com
 (1 cookie)

Facilitates offering the
 opportunity to leave reviews on products purchased

 

Mobile Terms of Service

Last Updated: [3.8.22]

The Tata Harper Skincare mobile message service (the "Service") is operated by Tata Harper Skincare (“Tata Harper Skincare”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tata Harper Skincare’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tata Harper Skincare through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tata Harper Skincare. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 21926 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tata Harper Skincare mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 21926 or email [email protected]. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.