Refund policy

Returns

What's your return policy?

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any Tata Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption. 

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team or do not meet the return criteria will be recycled/disposed of.

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

What is your international return policy?

We do not accept international returns at this time.

Can I exchange my item for something else?

Unfortunately - we do not offer exchanges on any items.

What are the steps to return products?

1. Connect with Customer Care

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 877-321-8282 or info@tataharper.com. Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements.. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form & Print the Pre-Paid Label

Return labels will be sent to the email address attached to your original order  unless otherwise specified. Returns can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return form here and include it in your package.PDF

3. Pack Your Return

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund.