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Returns & Shipping

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Returns

What's your return and exchange policy?

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and we will accept any full-sized product purchased directly from TataHarperSkincare.com for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase. We cannot provide return labels for International returns at this time

All online orders must be returned through Customer Care and in-store purchases must be returned to the store of purchase.

What are the steps to return products?

1. Connect with Customer Care

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 877-321-8282 or [email protected]. Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form & print the pre-paid label

Return labels will be sent to your email address on the order unless otherwise provided. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return/exchange form here and include it in your package.

3. Pack your return

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

I purchased your products at an authorized retailer, can I return them to you?

Unfortunately we're unable to process returns for products that were not purchased directly from us.

Can I return kits or sets? 

Kits and sets are only eligible for returns or exchanges if all of the pieces of the kit or set are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.

Shipping

Where do you ship from?

All orders ship directly from our headquarters on our organic farm in Vermont, where we create, formulate, and manufacture our entire line! We're proud to own each step of our products' journey - from sourcing to serum - all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.

Do you offer free shipping?

Tataharperskincare.com offers FREE Standard Shipping on all U.S. merchandise orders $50 and over (excluding taxes). Orders over $50 always ship for free—no promotion code needed. Free shipping is available to all U.S. territories (excluding Puerto Rico) on orders over $100. FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out. Canadian customers receive free shipping with all orders $200 and over. International orders over $350 qualify for free shipping. Please see our International Guests page for more details.

Where is my order?

You will receive an email from as soon as your order has shipped with your tracking number. 

Can you ship to my P.O. box?

Yes, we ship to P.O. boxes using USPS Priority.

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