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Customer Care

We're here to help. Find an answer to your questions in this section, or give us a call!


General FAQ

Are your products gluten free?

We do our best to source materials that are able to provide a certificate of being gluten free. However, for customers with gluten sensitivities we cannot guarantee that the raw materials and ingredients we use are 100% gluten free.

How long do your products last?

On average our 30 ml and 50 ml products last 30-40 days with daily use, and our 125 ml products last 60 days with daily use. Our travel sized 10 ml and 15 ml products last 10-14 days with daily use. Of course, this depends on the product dosage used daily. All of our products have a PAO (Period-After-Opening) symbol located on its respective carton which can be referenced for specific shelf lives after first use.

SPF

We do not currently carry any products with SPF, though we plan to in the future!

Organic

We strive to use 100% organic materials and ingredients whenever possible. So, while all of our products are 100% natural, we cannot say that they are certified 100% organic because not every natural ingredient can be certified organic, for example, fermentations, biotechnology, and other powerful natural ingredients. We do only purchase ingredients from suppliers that use environmentally friendly practices.

Professional Program

We do not currently offer a professional program however we are hoping to build and develop one in the future.  We can connect professional make up artists and estheticians with our PR team for sampling opportunities.

About the Farm

Our farm, located at 1136 Wooster Road in Whiting is nestled in the heart of the Champlain Valley of Vermont. Our 1,200-acre farm is home to the headquarters for the entire Tata Harper Skincare operation. In 2011, we took the steps to receive Organic Certification from the Vermont Organic Farmers Association for herb production, fruit production and alfalfa and oat production because we believe in farming and gardening without the use of chemicals to respect the health of the land and our bodies. We do not use any chemicals in the process of growing the herbal and flower ingredients that we source for our products from our farm.

 

Handmade with lve in Vermont

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