Tata Harper Skincare was founded on Tata's belief of not compromising health for beauty which is why we are cruelty free, non-toxic and all natural. Health and safety are paramount in our current global situation.

Please note that our website is still fully operating with teams working from home. Fresh from the farm is still our promise to you.

Please see our International FAQ for global shipping updates and the status of our international store. Domestic freight times have been affected with our shipping partners so please take possible delays into consideration. Our same day shipping promise cut off is now 1pm to ensure the best possible outcome for everyone.

Take the time to consider your shipping address. A residential address might be your best option if businesses are not receiving packages at this time or your PO Box is going to compromise your social distancing.

Consider local policies in play to wherever you are shipping to. We will do our best to inform on shipping at a national level but we cannot be aware of local mandates that may delay or stop carriers.

 

Do you really formulate & batch all of your products on a farm in Vermont?

Yes, we manufacture everything in small batches here on our Vermont farm. We do this so that our products are as fresh as possible when they get to your doorstep, and so we can ensure quality and purity at every step. Most skincare companies outsource the manufacturing of their products to cut costs but we love producing them ourselves, and believe that the process is part of the pleasure of creation.

Can I visit?

The farm is not open to the public at this time, but possibly in the future!

Do you grow all of your ingredients on the farm?

No, not all of them. We grow numerous herbs and flowers on the farm, these make up our Estate Grown Beauty Complex. However, there are a lot of amazing ingredients that we can’t grow here in Vermont. We source high-quality ingredients from across the globe to ensure that we’re providing you with the best products possible.

What is Subscription?

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Simply tell us how often you want your chosen products, and we'll take it from there. You will receive 15% off your first subscription order and 20% off recurring subscription purchases plus free shipping on all orders!

You always have complete control over your Subscription orders and we send an email reminder 10 days before each order is shipped. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

How do I join Subscription?

Joining Subscription is easy; it can be done while browsing on a product page or while reviewing items in your shopping cart. To get started, simply select the ‘Auto-Replenish’ option for your desired product, select your preferred shipment frequency, and then check out as normal.

What will happen after I join Subscription?

After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the ‘Subscription’ section in your account where you can manage your future orders, subscribed items, and account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel a subscription item, and confirmation when an order is placed successfully.

How do I make changes to my Subscription order?

Once you’ve joined, Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscribed product by visiting the ‘My Subscription’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

 To change your next order date, please visit the ‘My Subscription’ section within your account and click the ‘Change Date’ button to the right of the next shipment date, then select a new date for your order. This will change the order date for the entire subscription order including multiple products.

Skip a delivery:

 To skip a Subscription order, please visit the ‘My Subscription’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order. The subscription will now reflect your next frequency date.

Change shipment frequency:

 To modify the delivery frequency for a subscription item, please visit the ‘My Subscription’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. You will receive a yellow confirmation notice. 

Send an order now:

 To receive a subscription order immediately, please visit the ‘My Subscription’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order. It will ship within the next 24 hours.

Pause or Cancel subscription item:

 To pause a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause Subscription’ button, your subscription will be paused and will resume shipment on the date that you selected. 

To cancel a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘cancel’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Subscription’ button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. You can always resume this subscription in the future. Cancelled subscriptions are listed at the bottom of your My Subscriptions Page.

How do I make changes to my Subscription account information?

To review or modify your Subscription account information, visit ‘My Subscription’ located within your account.

- To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders if you click the apply all option.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

*AFO/DPO and US Territories please see further information below

How do I view my future deliveries?

Your very next scheduled orders will be listed in the ‘My Subscription’ section of ‘My Account’.

How do I combine items to be in the same order?

Subscription items that you purchased together will ship together. Also if they are around the same 4 day window they will ship together. If you have multiple Subscriptions on different dates, look at your upcoming order in the My Subscriptions section. Change other subscriptions you want to ship with that order to the same date. Remember, confirm the orders are going to the same shipping address and payment method. 

Can I add items to my next order with an existing subscription order?

With our special items yes! Occasionally, select items will be available as a one- time-only special add-on. To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as a subscription item. 

What types of payment are accepted for Subscription?

All subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal and Afterpay cannot be accepted at this time. Gift cards cannot be used to start your subscription as we need to capture your payment information.

What about support for AFO/DO, Puerto Rico and the US Territories?

Addresses from each of the US Territories can subscribe; however, the subscription system cannot process an address change within the US Territories. To change your address you will have to cancel your subscription items and repurchase them with your new address via the website checkout, unless you are changing the address to a standard US 50 States address. For help with this contact us directly.

How do I change my payment information?

Under a subscription there is a billing section: click edit and you will be taken to a new page where you can enter new payment information. This changes the payment information for each one of your subscriptions at once. Contact us if you would like to use different cards on different subscriptions. 

Do subscription orders qualify for Tata's Green Beauty Reward loyalty points?

No, unfortunately at this time recurring subscription orders do not qualify for loyalty points.

Subscription Terms

Subscription items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For Client Services Team or to cancel, visit [email protected] or call 877-321-8282.

Do you (or a third party) test your ingredients or finished products on animals at any point?

No, we do not test any of our finished products, ingredients, or formulas on animals. We ensure our products are cruelty-free every step of the way.

Are you owned by a company that tests on animals?

No, we are a privately-held, family owned company.

How Can I Pay?

We accept the following forms of payment on our website:

Credit Card

Visa
Mastercard
American Express
Discover

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Prepaid Gift Cards

While we allow the usage of prepaid gift cards backed by Visa, Mastercard, and American Express. Please be advised of the following restrictions:

· Our systems do not allow the usage of more than one credit card on a purchase. You cannot combine a prepaid gift card with a standard credit card. However, they can be combined with our exclusive Tata Harper gift cards.
· Our systems require a proper security code. If your card does not have a security code that matches the online verification by the issuing bank, your payment will not process. The code on the back of the card is not guaranteed to be the online security code.
· All online purchases require a proper billing address. Many issuing companies of these prepaid cards have websites where you will need to associate your name and address with the card. This will be the billing address for your purchase.
· Even if you associate a name and address with the card, sometimes the prepaid card will still not process. This can be for many reasons including remaining balance and fees from the card maker associated with usage.
· While checking out, our payment system may put an authorization on your prepaid card. If the charge fails, this is only temporary but the funds are held until the authorization expires. A successful charge is not refundable due to system limitations. All orders with prepaid cards are FINAL SALE.

Paypal

Paypal is an alternate method for purchasing your order on tataharperskincare.com. It enables any individual with an email address to securely send payments online. With a Paypal account, you can choose to pay with your credit card, debit card, bank account, or Paypal account balance for any purchase you make. Your credit card and bank numbers are never seen by us, plus, you're 100% protected against unauthorized payments sent from your account. If you are purchasing a subscription, PayPal cannot be a form of payment as it is a reoccurring order.

Paypal customer service representatives are available to assist you at 1.888.221.1161.

Afterpay

We accept Afterpay for all orders between $35 - $1,000. Only authorized purchases will be processed and shipped.

Afterpay is an installment payment plan that gives you the ability to make purchases on our site for any order between $35 - $1000 in four interest-free payments with zero interest, due every two weeks. Visit the Afterpay page for more details. Note: you must be over 18 years old to use Afterpay. If you are purchasing a subscription, Afterpay cannot be a form of payment as it is a reoccurring order. Using Afterpay is simple:

1. Add $35+ worth of products to your shopping cart.
2. Select Afterpay as the payment option during checkout. Afterpay will prompt you to create an account and complete your purchase using Visa or MasterCard. You will need the following in order to sign up:
· A credit or debit card issued in the U.S.
· A residential address in the U.S.
3. Pay 25% of the purchase upfront and your order will be processed

Gift Cards

Yes, we do offer physical gift cards and e-gift cards for use on our U.S. Domestic site. Tata Harper gift cards and e-gift cards can be used as a full or partial form of payment.

If a gift card was used as part of your payment, the gift card portion will not be refunded. All purchases with a gift card are final sale.

On Refunds

All approved returns will be refunded to the original payment method - credit card, Paypal or Afterpay. If this is not possible, such as a deactivated credit card, please contact your bank directly for assistance, or we will issue a store credit.

For more about returns visit our returns page.

On Sales Tax

We collect sales tax in AZ, CA, CO, CT, DC, FL, GA, HI, IA, IL, MA, MD, MI, MN, NJ, NV, NY, PA, SC, TX, VA, VT, and WA. This list is subject to additions to include all states in the US that have sales tax.

Duties and taxes on our global site may apply depending on the nation you are shipping to. See our International page for more information on International regulations.